Create an account
Sign up with name, email, phone and password, accept the Terms and Privacy Policy, then verify your email. Google and Apple sign-in are supported on compatible devices; Facebook login is not supported.
Planifya manual
Find your next step.
Search the essentials for customers, providers and event organizers. This guide reflects the current app help and policy content.
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Permissions
Location helps with nearby results; camera supports QR scanning and images; microphone supports voice messages; photos/files support uploads; notifications cover bookings, payments, disputes and tickets.
Find a provider
Browse categories, search and filter by location. Review package details, quantity, date, checkout total, provider profile and any listing conditions before you book.
Book a service
Select a service and package, provide the required details, review the total, then pay through a supported checkout method. The booking appears in My Bookings.
Request a custom offer
Use provider chat. The offer should record the service, full price, scope, features, date, terms and expiry. Pay only through the official Planifya checkout.
Six-digit PIN
Give the completion PIN to the provider only after the agreed service is actually complete. Entering it creates a completion record that affects payout.
Buy event tickets
Choose a verified public event, package and quantity; review the date, location, sales cutoff and attendee details; pay; then open the QR credential in My Tickets.
Ticket cancellation
Buyer change of mind is not generally refundable unless the listing provides that right, Planifya approves an exception or applicable law requires otherwise.
Become a provider
Create a normal account and submit the provider application in the app. Estimated review is 2–3 business days. Approval adds provider tools to the same account. Full vendor guide →
Founding vendor offer & commission
The first 500 approved vendors pay no vendor subscription fee. Planifya charges 5% commission on service bookings and 5% on ticket sales, deducted from provider or organizer proceeds. Pricing details →
Verification documents
All types use CNIC front/back and a utility bill. Registered businesses also provide registration evidence; local vendors add shop photos. Badge review targets about 48 hours.
Create a listing
Add accurate details, category, media, location, packages and pricing. Use media you own or may lawfully use. A verification badge is separate from provider approval.
Create a ticketed event
Approved providers can add dates, venue, images, ticket tiers, capacity, cutoff and required documents. Events need Planifya/admin verification before public sale.
Charged, but no booking
Do not pay again immediately. Refresh and allow reconciliation. Contact support with the order or transaction reference if it remains missing. Payment guide →
Payment protection
Eligible payments use a hold-and-release workflow. “Escrow” is a functional description; Planifya is not a bank, wallet or regulated escrow trustee.
Cancel within 5 minutes
An eligible paid service booking can receive an automatic full refund within five minutes. After that, the provider can approve or dispute the request. Refund rules →
Provider does not respond
After 72 hours without action, the request escalates to Planifya’s dispute queue. Silence does not automatically decide the case for either side.
Delete an account
Start in account/personal-information settings, or use the public deletion guide without reinstalling the app. Deletion guide →
Protect your credentials
Never share a password, OTP, card PIN or CVV. Do not publish CNIC, bank details or sensitive documents in profiles, listings or reviews.
Policy library
The details, without guesswork.
Last updated 3 August 2026. Live app screens and transaction records control variable rates, payment availability and transaction-specific status.
Terms & privacy
Your relationship with the platform and how personal information is handled.
Money & disputes
Checkout, held payments, payouts, cancellations, refunds and evidence review.
Marketplace rules
Provider verification, ticketed events, prohibited content and account conduct.