Home / Privacy Policy
Privacy

Your data, explained clearly.

How Planifya collects, uses, shares, stores and protects personal information for customers, providers and event organizers.

Last updated 3 August 2026

1. Scope

This policy applies to Planifya’s mobile application, website and related services. The exact data processed depends on whether you browse, create an account, book a service, buy tickets, become a provider, create an event, communicate, request support or use payment and refund features.

2. Data we collect

  • Account and contact: name, email, phone, identifiers, profile image, date of birth where provided, role and verification state.
  • Authentication and security: Firebase records, Google or Apple sign-in identifiers where used, session, device and fraud-prevention signals.
  • Provider and business: business name/number, phone, category, address, application status and reviewer notes.
  • Identity and verification: CNIC front/back, utility bill, registration document, shop photos, portfolio link, decision and notes.
  • Listings and events: descriptions, media, packages, prices, availability, venue, dates, capacity, permissions and NOCs.
  • Bookings and tickets: service scope, dates, location, completion status/PIN records, attendee details, QR credentials and scan state.
  • Communications: chat, voice notes, files, custom offers, reviews, reports, support requests and feedback.
  • Payments and payouts: order and transaction references, amount, currency, status, refunds, commission, payout state and provider bank details. Planifya does not ask you to send card PINs, CVVs or OTPs.
  • Technical and location: device/app information, logs, IP-derived security data, notification tokens, and location when you allow it.

3. How and why we use data

Data is provided by you, generated through platform use, supplied by payment/authentication providers, or collected from device permissions you grant. Planifya uses it to create and secure accounts, operate search and marketplace features, process bookings and tickets, communicate transaction updates, verify providers and events, prevent fraud, support refunds and disputes, moderate content, improve reliability and comply with law.

4. Public information and sharing

Profile, listing, provider-verification status, event and review information intended for marketplace display can be visible to other users. Transaction participants receive the information reasonably needed to carry out the booking or event.

Planifya may share limited data with infrastructure, authentication, cloud storage, communications, analytics, support and payment providers acting for the platform; with banks or gateways to process transactions; with professional advisers; or with authorities when lawfully required. Planifya does not make verification documents public.

Some service providers may process data outside Pakistan. Planifya uses contractual and operational safeguards appropriate to the service and data.

5. Device permissions

  • Location: nearby services and manual location features.
  • Camera: ticket QR scanning and image capture.
  • Microphone: voice messages.
  • Photos/files: profiles, listings, events, chat, support and verification uploads.
  • Notifications: bookings, messages, payments, refunds, disputes, verification and tickets.

You can deny or revoke permissions in device settings, but the related feature may not work.

6. Retention and deletion

Planifya keeps data only as long as reasonably needed for the purpose collected, platform operation, security, disputes, payments, accounting and valid legal obligations. Account deletion removes or de-identifies data no longer needed.

Some transaction and audit records remain.Booking, ticket, refund, payout, dispute, fraud-prevention and compliance records may be retained when needed. A deleted-account audit record may remain for up to seven years. Retained data is minimised and de-identified where direct identification is no longer necessary.

Account deletion and data retention →

7. Your choices and requests

You can review or edit many profile details in the app, change device permissions, opt out of non-essential communications where available, request access or correction, and request account deletion. Contact support@planifya.pk from your registered email or provide enough limited information to match the account.

Do not send CNIC images for a routine request unless Planifya specifically needs and explains additional identity verification.

8. Security, minors and changes

Planifya uses access controls, authenticated services, transport protection, restricted administrative workflows, audit records and monitoring designed to protect data. No internet service can promise absolute security; report suspected account compromise promptly.

Planifya accounts are intended for people aged 18 or older. The policy may be updated as features, providers or laws change, with material changes communicated where appropriate.

Privacy contact: support@planifya.pk