1. Becoming a provider
Create a normal Planifya account, then submit the provider application. Approval adds provider capabilities to the same account. Application information can include business name/number, business address, category, business phone, account identity/contact data, profile information and security/audit data.
Estimated application review is about 2–3 business days and may take longer when information is incomplete or higher risk.
2. Verification badges and documents
- All types: CNIC front/back and utility bill; portfolio URL optional.
- Registered business/company: common documents plus registration evidence.
- Local/unregistered vendor: common documents plus shop photos.
- Individual/freelancer: common documents and any further reasonable evidence requested.
Verification targets about 48 hours. Clear, authentic and current documents are required. Planifya may request resubmission or revoke a badge if the basis becomes false, expired or compromised.
3. Listings, pricing and offers
- Describe the service truthfully, including material exclusions and conditions.
- Use only media you own or may lawfully use.
- Keep packages, prices, quantity, location coverage and availability accurate.
- Do not advertise fake discounts, unavailable prices, false credentials or misleading portfolios.
- Use Planifya chat/custom offers to record scope, price, date, features, terms and expiry.
Ordinary listings are not blocked merely because a provider lacks a verification badge; the profile displays verification status separately.
4. Booking delivery, completion and refunds
Deliver the service according to the recorded package or custom offer and lawful customer requirements. Use the customer’s six-digit PIN only after completion. Do not mark completion falsely or condition basic contracted performance on a positive review.
Respond to eligible refund requests promptly. Approve where appropriate, or dispute with a clear reason and evidence. The seller-response window is 72 hours before escalation.
5. Reviews, privacy and conduct
Do not purchase or fabricate reviews, retaliate against reviewers, disclose private customer data, threaten users or use abusive chat. Use customer information only to perform/support the transaction and comply with law. Never request a password, OTP, card PIN or CVV.
6. Fees and payouts
Planifya deducts the live configured service charge or commission from provider proceeds. The applicable commission and seller net stored for a transaction are frozen for that transaction.
After service completion, payout may be approved by the customer or the automatic 48-hour rule, unless the live configured rule differs. Approval is not a bank credit; Planifya processes the transfer separately. Providers must keep bank details accurate.
7. Suspension, rejection and removal
Planifya may reject an application, request resubmission, remove a badge, hide/remove listings, or limit/suspend provider privileges for false documents, fraud, unsafe or unlawful services, repeated non-delivery, abuse, payment/refund manipulation, serious customer harm or other Terms violations. Immediate action may be necessary for security or safety.
Support: support@planifya.pk